Idea · Customer portal

We want our customers to be able to help themselves

Q: Should we build an app or a web portal?

It depends on how your customers work. If they order from a desk, a portal is usually enough. If they are on the move, an app makes more sense. We settle that before we build, so you do not pay for more than you need.

Q: Can the portal build on the systems we have?

Yes. We usually build on top of what you already run, so prices, stock and orders come from your existing systems instead of being typed in a second time.

Q: What does it cost, and how do we get started?

You start with a half-hour conversation where we narrow the problem down. If it needs to be worked through properly, we run a digital pre-project: two to three weeks at a fixed price, excluding VAT. You know the price before anything is set in motion, and it is offset against the first stage if you build on with us within 90 days.

Q: How long before we feel an effect?

The pre-project itself takes two to three weeks and gives you a basis for the decision right away. If we build something, it happens in stages, so you often see the first effect within weeks rather than months. We take what weighs most first, so the gain arrives early.

Q: What if it does not work, can we stop along the way?

You can stop after each step. Because we build in stages, you are never left with half a huge project, but with something usable that works on its own. If a pilot shows the gain is not there, we say so, and then you have not spent a large budget finding out.

Q: Do we own the code and our data afterwards?

You own the solution we build for you, and the data it runs on. If we use our own reusable modules to keep the price down, you get the right to use them, and we say clearly what is what. We document the work so your own team or another supplier can carry it on.

Q: You are a smaller agency. Do you fit a company our size?

We work both with large organisations such as Bygma and Nykredit and with smaller companies where one solution moves a lot. We document what we build, so it can be handed over and run on without us. If we get busy, we say so rather than promising a timeline we cannot keep.

A portal where your customers find answers, place orders and follow their own cases, instead of calling or emailing. It is not always the answer, and we work that out before you build it.

When does it make sense?

Customers call or email about the same things over and over.
You lose repeat orders because customers cannot order when it suits them.
Your salespeople spend time on orders that ought to run by themselves.

What it is about

The customer would rather sort it out herself, at nine in the evening

A customer portal is one place behind a login where the customer sees their own price, your stock and their own orders. Self-service means the customer can do all of it without asking one of your people.

Why customers want it
The customer now handles in the evening what used to take a phone call in office hours. She waits for nobody who has gone home, and she sees her own agreement instead of a general price list.
What it solves at your end
The same questions about price, order and status stop filling the phone. Your salespeople get time for the sales that need a salesperson: confirming the decision the customer is about to make.
When it is not the answer
If the price is negotiated case by case, it is the quoting process that has to be sorted first. And if your largest customers order through their own procurement system, a connection to it is worth more than a portal they never log in to.

The portal builds on what you already have. Prices, stock and orders come from your existing systems, so you do not end up with one more place someone has to remember to update. If you cannot trust the figures there, the portal simply shows the customer the error.

The portal is not the hard part

The hard part is getting customers to use it instead of picking up the phone.

A safe way in

How we start, without you committing to anything big

Step 1
Clarification meeting

A short conversation about the idea, and what we make of it at first glance. Free, and it commits you to nothing.
Read about the clarification meeting
Step 2
Digital pre-project

We map what your customers actually call about, and what they would rather handle themselves. You get a concrete proposal with the numbers behind it, and if the idea does not hold, we say so. A fixed price, offset against the first stage if you build on within 90 days.
Read about the digital pre-project
Step 3
Development in stages

We build in stages at a fixed price and take what pays for itself fastest first. After that, operation and support from people who know the solution.
Read about development in stages

You can stop after each step, without the effort being wasted.

See the whole collaboration, all five steps

What it usually consists of

We settle the exact scope together

What yours has to do is something we work out in the pre-project. An idea like this one usually contains some of the following.

Their own prices

A login where the customer sees their own range and their own agreed prices, not a generic price list.
Reordering and status

The customer orders again and follows the delivery, at nine in the evening as well.
Documents in one place

Invoices, cases and attachments in one place, so nobody has to dig through an email thread.

And what we do not do: We do not build a portal before we know what your customers would use it for. If you have a few large customers who would rather talk to a salesperson, the portal costs more than it saves, and we will say so.

A concrete example

This is what it looks like once it is built

Bygma Proff app: engagement and personal service

We built a self-service platform where business customers find answers and order directly from the phone.

Read the case

Run the numbers

One question you can put a number on right now

Self-service or a customer portal? Should customers have a login with their own range and their own prices, or is simpler self-service enough, where they can see status and reorder? Try the calculator

Frequently asked questions

Should we build an app or a web portal?

Can the portal build on the systems we have?

What does it cost, and how do we get started?

How long before we feel an effect?

What if it does not work, can we stop along the way?

Do we own the code and our data afterwards?

You are a smaller agency. Do you fit a company our size?

Other ideas

Take inspiration from the others

These ideas come up most often in the same conversations. Sometimes it turns out that one of them is what solves the problem.

We help with many kinds of ideas, from a single workflow to a whole digital product.

See all the ideas

Next step

Do you want to be sure it is the right solution before you invest?

Read about the digital pre-project

Should your customers be able to serve themselves?

A no-obligation meeting where we look at your idea together. You leave with a clear picture of the next step.

A reply from one of us by the next business day.
A no-obligation review of your situation.
Clarity on which options are relevant to you.
A concrete plan, if you choose to go ahead.