Challenge · Customers & sales

We cannot answer every customer and quote in time

Response time loses orders, and quotes pile up at peak.

Sound familiar?

  • Quotes pile up in busy weeks
  • You lose orders because the answer came too late
  • An enquiry falls between two chairs
A growing stack of unanswered letters and a wall clock showing six in the evening, replies that did not go out in time

What this is about

An enquiry is at its warmest when it is sent

Quote automation means the system looks up price, stock and rules and has the draft ready, while the salesperson checks it and sends it. Without it you build every reply from scratch, and the buyer has rarely asked in only one place.

  1. Why the reply drags on

    The price has to be looked up, the stock checked, the discount worked out. The salesperson builds every reply from scratch alongside everything else she has to get through, and so the heavy quote gets set aside.

  2. What the response time costs

    You rarely lose an order on response time alone if you were the obvious choice to begin with. You pay for it on the other enquiries, where a fast reply was the only way to be considered at all.

  3. When nobody asks you

    If you are not being asked in the first place, a shorter response time changes nothing. Then it is about becoming known and getting on the list, before the enquiry is even sent.

The salesperson still sets the price and the tone. The system just handles the lookups beforehand.

Seen from the customer’s side

Your customers cannot see your systems. They can only feel how long it takes.

The safe route

How we start, without you committing to anything big

  1. Step 1

    Clarification meeting

    A short conversation about where there is most to gain, and what it is worth. Free and without obligation.

  2. Step 2

    Digital pre-project

    We follow the road from enquiry to sent reply and find what takes the time. You get a concrete recommendation with numbers behind it, and if it does not pay off, we say so. A fixed price that is offset against the first stage if you build on within 90 days.

  3. Step 3

    Development in stages

    We build in stages at a fixed price and take whatever pays for itself fastest first. After that, operation and support from the people who know the solution.

You can stop after each step without the effort being wasted.

What the solution usually consists of

We decide exactly what is needed together

Exactly what it takes, we work out together in the pre-project. A challenge like this one we usually solve with one or more of these approaches.

  • Digital advice Strategic use of technology and support for your processes, so you get overview, control and better insight into your own data. It is part of most projects.
  • Automation Letting the system take over the predictable, repeated steps so your people do not have to.

Ready to talk to us?

Contact us

Frequently asked questions

Do you want to answer quotes faster?

A meeting without obligation, where we look at your concrete situation. You get a suggestion for the next step and a clear sense of whether it pays off. You talk directly to the people who build the solution.
  • A reply from one of us by the next business day.
  • A no-obligation review of your situation.
  • Clarity on which options are relevant to you.
  • A concrete plan, if you choose to go ahead.

Contact us

We get back to you by the next business day.
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