Question 1

How do you know when the customer wants to buy again?

Accepted Answer

We build the follow-up on your own buying patterns and rules, not on guesswork. The system suggests a repeat order at the point that fits what the customer actually buys, so the reminder lands when the need is there, instead of arriving at random.

Question 2

Will it become noise for our customers?

Accepted Answer

We aim at the relevant repeat order when the customer is genuinely ready, not at mass mailings. You set the rules, so the customer meets something relevant to them instead of yet another generic e-mail. Get it right and it feels like service, not noise.

Question 3

Our customer data is a mess, can you still help with upsell?

Accepted Answer

We start by gathering the buying patterns you actually have, also if they sit scattered across an order system, spreadsheets and e-mails. It does not have to be perfect from day one. We build the follow-up on what is predictable first, for example standing repeat orders, and widen it as the data gets better.

Question 4

Can you connect the upsell to the webshop or app we already have?

Accepted Answer

We usually build on top of what you already have rather than starting over. Reordering, reminders and relevant suggestions can be placed in your existing webshop or customer app, so the customer meets them where they already buy. For Universal Apps we run the platform behind more than eighty customer apps, where customers reorder straight from their own app.

Question 5

What does it cost, and how do we get started?

Accepted Answer

You start with a half-hour conversation where we narrow the problem down. If it needs working through properly, we run a digital pre-project: two to three weeks at a fixed price, agreed before anything is set in motion. The fee is offset against the first stage if you build on within 90 days.

Question 6

How long before we feel an effect?

Accepted Answer

The pre-project itself takes two to three weeks and gives you a basis for deciding straight away. If we build, we build in stages, so you often see the first effect within weeks rather than months. We take whatever weighs most first, so the gain arrives early.

Question 7

What if it does not work, can we stop along the way?

Accepted Answer

You can stop after each stage. Because we build in stages, you are never left holding half a giant project, but something usable that works on its own. If a pilot shows the gain is not there, we say so, and then you have not spent a large budget finding out.

Question 8

Do we own the code and our data afterwards?

Accepted Answer

You own the solution we build for you and the data it runs on. If we use our own reusable modules to keep the price down, you get the right to use them, and we say clearly which is which. We document the work, so your own team or another supplier can carry it on.

Question 9

You are a smaller agency, do you fit our size?

Accepted Answer

We work both with large organisations such as Bygma and Nykredit and with smaller companies where one solution moves a lot. We document what we build, so it can be handed over and run without us. If we get busy, we are honest about the timeline rather than promising something we cannot keep.

We want to sell more to the customers we already have

The customer drifts away without saying anything

How we start, without you committing to anything big

Clarification meeting

Digital pre-project

Development in stages

We decide exactly what is needed together

This is what it looks like once it is solved

App platform lifts sales and loyalty in the auto industry

Frequently asked questions