Senior people from day one
The people who understand your operations are the ones who build it. You are not handed to juniors after the first meeting, and that takes the risk out of the partnership.
Solutions
Bring overview and calm to operations with digital workflows
When operations hang on a few individuals, everyday work becomes fragile. The solution is in a pilot phase, and we run it on your own jobs before anything goes into operation. We bring your workflows together in one place and pull information from the systems you already use, so both your people and your customers have the right overview, even when a key person is on holiday.
Contact usSound familiar?
- You are the glue between the systems The status of a job sits scattered: in the calendar, in an email, on the technician’s phone and in the head of whoever just took the call. If someone needs to know where a job stands, they have to ring around. You hold it all together by hand, and then you become the bottleneck yourself.
- It all sits in a few people’s heads Operations hang on the ones who know how things usually run. When a key person is on holiday or off sick, things stall, or everyone calls the same person. It is fragile, and it puts pressure on them and on the rest of you.
- The customer rings to ask when you are coming The customer hears nothing from you until the technician is at the door, so they ring to find out when you are coming and whether it is done. Every call ties up someone who could be doing something else, and the customer is left feeling they have to keep track themselves.
- Hours and materials slip through A forgotten hour, a bag of materials that never got logged, a job left for a week before it is invoiced. What is not captured while the work happens is rarely captured afterwards. It comes straight off the bottom line.
The real bottleneck
The problem is not doing the work. It is that the right information is rarely in the right place at the right time.
Shared overview
Everything in progress, in one place
Today the overview is scattered across emails, spreadsheets and the heads of a few. We pull the jobs from the systems you already use and gather them on one board, so you can always see what is in progress, who is doing what, and what is missing. It brings calm to the day and operations you can rely on.
- See every job in progress in real time
- Every job gathered from calendar, ERP and the field page
- Calm and overview instead of firefighting
Your shared overview, in real time
Every case on the board, from the moment it comes in to ready-to-invoice. Pick a case and see the whole story: where it came from, who is on it, what has been done, and what happens next. The cases here are made-up examples, so you can try it yourself.
New 1
Planned 2
In progress 1
Waiting for parts 1
Ready 1
Pick a case to see the full story.
- Customer
- Field tech
- Scheduled
- Address
Ready to invoice
Hours
Materials
Total
Materials used
Documentation
History and messages
Pick a case to see where it came in from, who is on it, where it stands, and what happens next.
The field tech page
The field tech has the day’s route and the whole case in their pocket
The field tech logs into a specialised mobile page with their phone number, no app to install. The day’s jobs sit here in priority order, so the route is easy to plan. On the case the tech sees the task and the history, registers time, adds photos and writes messages, and it is all immediately visible at the office. The same overview as on desktop, just in their pocket.
- The day’s jobs in priority order, ready for the route
- Register time and document with photos right on the case
- Write messages and see the history, in sync with the office
Today’s route 4 jobs · approx 6 hrs
- 1 Heat pump Vestre Strandallé 12, Risskov 08:00 In progress
- 12 min 2 Ventilation Banegårdsgade 4, Aarhus C 10:30 Planned
- 18 min 3 District heating unit Skovvejen 22, Højbjerg 13:00 Planned
- 9 min 4 Gas furnace Birketinget 6, Viby 15:00 Urgent
Heat pump, Risskov In progress
Task Annual check and fault-finding. The customer says the unit is noisy in the morning.
Last visit12 Mar: changed the filter, recommended a check.
Documentation
Add photo Checklist
Heat pump, Risskov 01:24:30 Stop
Recent registrations - Gas furnace, Højbjerg2.0 hrs
- Ventilation, Viby1.5 hrs
The customer says it’s noisiest in the morning. 07:42
Got it. I’ll check the bearing first. 07:45
Great. The spare part is ready at the warehouse. 07:47
Write a message...
Self-service
Your customers follow their own service, whenever it suits them
Most customers just want to see when you are coming and what has happened. With simple self-service they can order service, follow their cases and message you, around the clock, without calling. It gives them a better experience and frees your phone for what is really urgent.
- Order service and follow the case in a few clicks, around the clock
- Fewer routine calls to your office
- Embedded on your website, or as an app experience on mobile
The customer view
The customer never has to ring and ask
The same job, seen from the customer’s side, in a web page that works like an app. It is the same made-up example as on the board, case #1042, just shown from the customer’s phone, so you can try it yourself. The customer logs in with their mobile number and an SMS code, and the page remembers them. From there they can book a visit, request service with a photo and a description, follow the job and message you, just like your own people. No app to install, and you decide what gets sent.
- Scan a QR or open the link on mobile, no app to install
- Log in with a mobile number and an SMS code, the page remembers them like an app
- Book a visit, or request service with a photo and a description
- Follow the job, write messages and see the full history, just like your people
Scan and follow your serviceNo app. Scan the QR on the website, or open the link on mobile and log in with your mobile number.
Case #1042 On the way
Heat pump, Risskov
- Booked Mon 09:14
- Confirmed Wed 16:00
- On the way Thu 07:48
- On site Thu 08:05
- Done Thu 09:30
Peter is on the way and will be with you in about 14 minutes.
Write a message about the case...
Order service
Take a photo, pick a category and describe briefly what is wrong.
Photos HeatingPlumbingVentilationElectricalOther
Description Describe briefly what is wrong...
Send order Service agreement
Regular checks and priority help, all year round.
- Annual check of your system
- Priority help with urgent faults
- Discount on hours and call-outs
- Reminders, so a check is never forgotten
From 149 DKK/mo.
Planned visits
- 12 Sep 2026Annual check, heat pump
- 14 Mar 2027Filter change and inspection
Contact
- Phone +45 70 22 14 14
- Emergency +45 70 22 14 99
- Email service@nordjyskvvs.dk
- Address Håndværkervej 8, 9000 Aalborg
- Hours Mon-Fri 07-16
Call us Message us
How we gather what lies scattered
Wherever the information starts, it ends up in the same place: in front of the person who needs it, at the right moment. We build it as small, focused microsystems on top of what you already have, not a heavy all-in-one you have to learn from scratch.
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Data comes in
From the field and from your systems: calendar, finance, service agreements and the technician’s page. Everything about a job gathers in one place.
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It is connected
The system understands what belongs to which job, customer and agreement, so the scattered pieces become one whole picture.
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The right thing is surfaced
Each party sees exactly what they need: the technician their job, the office their overview, the customer their status. If something is unclear, the system asks you to check.
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Everyone is notified
You approve, and the rest happens on its own: the customer gets their status, the technician their task, and the office only hears from the system when something needs a hand.
- Your systems and your data, we replace nothing
- No app to install
- Nothing is sent without your approval
- You stay in control
The experience we build on
To be honest about it: none of them is a plumbing or service company, and we do not yet have a production figure from a service company in operation. But it is the same job. The Bygma drivers use the app out on the yard every day, and we have built systems that people in the field actually want to use, connected to what the company already has. That is the experience we build these solutions on top of.
What does the paperwork cost you today?
Logging, double entry and paper on every job steal hours from operations. Try the sliders and see what it costs you today, and how much time you can get back for the actual work.
Your paperwork takes about
736 hours a year
≈ 257,600 DKK/yr
We typically estimate about 65% can be automated
Free up about 478 hours a year
≈ 167,440 DKK/yr
Good potential
That is about 10 hours a week you can move from admin to customer service.
How we assess the business case
With your numbers, a solution costing up to about 85,000 DKK will typically pay for itself within 3-6 months.
That ceiling typically sits in the prototype-to-MVP range: a prototype on your own data is usually under 100,000 DKK, an MVP in operation 100,000-250,000 DKK. Guideline only, it depends on scope.
We only start if the business case shows it pays for itself within about 3-6 months. If it does not, we say so.
How we calculated this
80 cases/week x 12 min= 16 hrs/weekx 46 weeks= 736 hrs/yrx 350 DKK= 257,600 DKK/yr65% automated-> 478 hrs, 167,440 DKK167,440 DKK / 2 (6 months)-> ceiling about 85,000 DKK
Interested in a more concrete assessment? Contact us, and your calculation comes along automatically.
Paperwork is often the first area companies automate, rarely the only one.
The 65% is an experience figure for how much of the paperwork can typically move to automation. If your share is lower, the gain drops accordingly, and we check it on your own numbers before we start.
How you get started, and feel the value
We start with your most important workflow, not a big IT project. You do not need a big rollout to see the difference.
- 1
Discovery
We review your processes and find where automation makes the biggest difference.
You see where there is most to gain.
- 2
Pilot
We set up a lean solution for one concrete workflow.
Every job in progress in one place. Overview from day one.
- 3
Rollout
We put it live, learn from how it is used and expand at your pace.
A colleague can take over a job, and invoicing gets faster.
Be in early
The engine and the experience we already have, from systems we have built before. What is new is packaging it for your operations, and that part is still in a pilot phase, without a service company in operation with production figures. So we run it first on your own cases and only take it further if it works on your operations. You are in early, you shape it to your everyday work, and you get going ahead of your market.
Why it is a safe decision
You build on top of what works, and you see the value before you commit.
Diagnosis before building
We start with a scoped review of your own workflows, so you know where there is most to gain. You only commit once the picture is on the table.
AI only where it pays off
We use AI where it pays off, and say so honestly when plain automation does the job better. You pay for value, not for technology.
A partner that stays
We stay on as your advisor after launch and keep developing the solution as your business changes.
What you get out of it
Concrete value you can feel in operations, with your customers and on the bottom line.
Less person-dependence
Knowledge and job history live in the system, not just in a few people’s heads. A colleague can take over mid-job, even when a key person is on holiday.
Faster invoicing
Hours and materials are captured where the work happens, so fewer forgotten hours slip through and the bill goes out faster.
Fewer calls, happier customers
The customer sees their own status and hears from you along the way, so they do not ring to ask when you are coming.
Fewer repeat visits
The technician brings job history and parts from the start, so more jobs are done first time.
More calm and overview
Less firefighting, and operations you can rely on, whoever is on shift.
What other service and operations companies ask
Will my field techs actually use it?
Yes, because we build it for their day on mobile and make it easier than sticky notes and texts. The field tech has the day’s tasks, documentation and what is needed on site right at hand. We design for that from the start, so it beats whatever they use today.
What do our customers see?
What you choose. Typically the customer is notified when the time is booked, when the technician is on the way, and when the work is done, with a report and photos. It is pulled from your calendar and field page, so the customer is informed without ringing. You decide what is sent, and when.
Do customers have to download an app?
No. It all runs in a web page that works like an app. The customer scans a QR or opens a link on mobile and logs in with their mobile number and an SMS code. The page remembers them locally, so they do not log in every time, and if the cache is cleared they log back in quickly with their mobile number and SMS. We start with no app and no push, so there is nothing to install. The same goes for your field techs, who log into their own web page.
Do we have to replace our current systems?
No. We build lean microsystems that sit on top of what you already have. We pull and push data so nothing has to be typed twice, but we replace nothing. You keep the systems that work for you and avoid yet another heavy all-in-one.
Can it talk to our existing systems?
Yes. We connect the solution to your ERP, finance, calendar and the other systems you use. Data flows both ways, so what is recorded out in the field is immediately visible at the office, and the other way around. You enter it once, and it lands in the right place.
What if the key person leaves?
Operations keep running. Knowledge and job history live in the system and not just in one person’s head. A colleague can take over mid-job and see exactly where it stands. It no longer sits in one person’s head: you have a shared overview, and the job keeps moving, even when the key person is on holiday.
What if the system is unsure or something goes wrong?
You stay in control. The moment the system is in any doubt, it automatically switches to manual handling: it sends a notification and asks a member of your team to check before anything moves on. Nothing is sent or posted without your approval. And every correction makes the system sharper next time.
Can we start small?
Yes. We start with one workflow and a lean pilot on your own data, not a big IT project. You get a shared overview from day one and feel the value early. If it works, we expand from there at your pace.
What about data security and our information?
We hold the D-seal (D-mærket), Denmark’s label for IT security and responsible data handling, so it is verified by an independent body. Your data is processed in the EU and by the book. Access, processing and storage are agreed with you, so it fits your policy and GDPR.
How quickly do we feel the value, and what does it cost to get started?
We start with one workflow and a lean pilot on your own data, so you get going without a big project. As a guideline, a prototype on your own data typically sits under 100,000 DKK, and an MVP running one workflow around 100,000 to 250,000 DKK, depending on scope and integrations. We only start if the numbers show it can pay for itself within roughly 3 to 6 months, otherwise we say so. We agree the price before we build, so you always know what you are paying for.
What does it cost to keep running, and how much time does it take from us and the field techs to get started?
We agree operations and support as a fixed monthly frame, so you know what it costs to keep the solution running, with no surprises along the way. The first few weeks the pilot takes some hours from you and from the field techs, for training and for checking that the system gets it right on your own cases. It tapers quickly as people get used to it, and we adjust along the way. We say up front what we expect of your time, so it does not end up as a project that quietly dies because no one had time for it.
Start with a review of your workflows
We follow a job from start to finish and point to where information stalls today, and where there is most to gain. No obligation, concrete, and we show it on your own numbers.
- A quick reply from a real person, not a bot.
- A short, no-obligation talk about your situation.
- You get a concrete take on the next step, no sales pressure.
- You come away understanding what is technically possible, with a clear sense that it pays off, whatever you decide.
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