CASSE
Automation of sales processes and e-commerce platform for spare parts in the aviation industry
Through the automation of sales processes, Leki Aviation's customers can now easily find and order the right spare parts for their aircraft with fewer errors and greater efficiency. The automated bidding and pricing enables customers to make faster decisions while allowing employees at Leki Aviation to focus on delivering better service and customer care.
The challenge
Leki Aviation faced a major challenge in managing their extensive portfolio of over 2 million unique spare parts. The manual processes of bidding and order management became a bottleneck, hampering the company's growth and reducing efficiency. Their employees had difficulty dealing with the high volume of inquiries via email, leading to long response times and potentially lost business opportunities.
The solution
Coignite developed a bespoke e-commerce platform that not only addresses Leki Aviation's immediate needs but also creates a foundation for future growth. The platform includes advanced features that increase efficiency and enhance the customer experience.
- Advanced search function: The system allows customers to search for up to 24 spare parts simultaneously, making the bidding process faster and more efficient.
- Automation: 90% of the bidding process is now fully automated, reducing the time employees spend on manual tasks.
- Real-time data: Customers have access to up-to-date information on availability, pricing, delivery times and quantity discounts.
- Integrations: The solution is integrated with Leki Aviation's Quantum ERP and SPEC2000 systems to ensure that all data is synchronized and meets the strict industry standards.
- Modular architecture: The modular architecture allows new features and integrations to be added on an ongoing basis, allowing the system to grow with the company.
Collaboration
The collaboration between Coignite and Leki Aviation, which started in 2015, is an example of a long-term strategic partnership that has transformed a company's core processes through bespoke technology. Through close dialogue, thorough analysis of workflows and continuous innovation, we have developed an e-commerce platform that has not only automated 90% of bidding processes, but also created new opportunities for data-driven decision-making and customer service in the aviation industry. This ongoing collaboration underscores the value of combining deep industry understanding with technological expertise to create solutions that continue to deliver value and drive innovation year after year.
Resultater
Den skræddersyede e-commerce-platform har transformeret Leki Aviations forretningsprocesser og styrket virksomhedens resultater markant.
- Effektivisering og automatisering: Over 90 % af tilbudsgivningen er nu automatiseret, hvilket har reduceret behandlingstider og frigjort ressourcer til strategiske initiativer. Dette har gjort det muligt for virksomheden at skalere salget uden at øge medarbejderstaben proportionalt.
- Forbedret kundeoplevelse: Realtidsdata giver kunder præcise og opdaterede produktoplysninger, hvilket gør købsoplevelsen hurtigere og mere pålidelig.
- Fleksibilitet og vækst: Den modulære arkitektur sikrer, at løsningen kan vokse med virksomheden, mens integrationer med eksisterende systemer muliggør smidig datasynkronisering og datadrevet beslutningstagning.
- Styrket markedsposition: Ved at kombinere øget effektivitet og en forbedret kundeoplevelse har platformen konsolideret Leki Aviations position som en førende aktør i luftfartsindustrien.
Samlet set har løsningen givet Leki Aviation et solidt teknologisk fundament til at understøtte vækst, øge konkurrenceevnen og levere endnu højere værdi til kunderne.
